Customer service representative

Activity area : Pharmaceutical and medical

Post category : Sales

Province : Quebec

Region : Montreal, Montreal and surroundings

Recruiter : Yannick Elbaz

Contact us : yelbaz@st-amour.com

Job description :

Our client is currently looking for a Customer Service Representative who will report directly to the Senior Supply Chain Manager. The incumbent will provide superior customer service and support the various departments in their administrative tasks. He/she will also respond to customer inquiries and provide information on the company's products and services.

Main tasks:

• Respond promptly to customer needs in a positive, courteous and respectful manner
• Respond to requests for service and assistance
• Provide customers with detailed product information
• Handle customer problems and follow up with appropriate solutions
• Handle all customer requests accurately and promptly
• Ensure total customer satisfaction
• Accurately document and update customer files
• Support sales and service teams
• Support the management team in various administrative tasks and projects

Skills and qualifications :

• CEGEP diploma, equivalent or higher
• Minimum of two (2) years experience in a customer service role
• Excellent organizational, time management and prioritization skills
• Excellent ability to listen and find solutions to customer requests
• Strong attention to detail
• Professional demeanor is a must
• Maintain an emphatic, respectful and courteous attitude
• Good knowledge of the Microsoft Office suite
• Excellent oral and written communication skills in English and French

Apply